Sign up to save your podcasts
Or
Share From Empty Slots to Full Bookings: Solving No-Shows in Behavioral Health
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
From Empty Slots to Full Bookings: Solving No-Shows in Behavioral Health
From Empty Slots to Full Bookings: Solving No-Shows in Behavioral Health
20% of behavioral health revenue disappears to no-shows and billing chaos but top-performing practices are capturing $125K+ annually through simple operational fixes.
Our Guest: Dr. Edisa Shirley - Chief Mental Health Officer at ClinicMind, licensed mental health counselor who led multi-state behavioral health operations and M&A integrations for organizations acquired by Optum, holds a doctorate in I-O Psychology focused on provider wellbeing and patient outcomes.
The Problem: Post-COVID mental health demand hit record levels, but access remains broken. Practices are drowning in 120-day credentialing delays, fragmented payer requirements across 50 state systems, and revenue cycle dysfunction. One solo psychiatrist completed $100,000 worth of patient visits with zero claims filed - he had no idea until an audit revealed the gap.
The Solution: Pre-audit your revenue cycle before it becomes a crisis. Top practices obsess over five operational KPIs: clean claim rate, days in AR, denial rate, no-show percentage, and provider productivity. Stop chasing new patients and start capturing revenue already sitting on your schedule through systematic appointment reminders and billing discipline.
What You'll Discover: Why behavioral health remains the only specialty reimbursed by time instead of complexity. The Mississippi TMS denial trap costing practices six figures annually. How cutting no-shows by just 20% adds $125,000 without seeing additional patients. The three questions every practice owner should answer, but most can't. Why some payers still require blue ink on paper applications, while others use delegated credentialing.
This episode reveals how behavioral health operators turn administrative chaos into a competitive advantage through measurement and systematic improvement.
About Healthcare100
⚡ Amol Nirgudkar (Patient Prism CEO, 8 years healthcare AI expertise) and A.J. Peak (multi-site healthcare operations expert and founder of Health Wealth Capital) dig into the tactical frameworks that separate scaling winners from everyone else on Healthcare100. We break down the growth engines behind America's fastest-scaling healthcare organizations with the operators who built them.
Thanks for listening! Subscribe for more insights from the executives scaling healthcare's most successful organizations.
Full conversation on Healthcare100.
🎧 Spotify: https://t2m.io/yq0eaWz
🍎 Apple: https://t2m.io/1bQPiib
📺 YouTube: https://t2m.io/U3Q6xPB
🌐 All episodes: https://t2m.io/kSc7KYQ
Follow us for more insights: https://t2m.io/HGeS9xG
View all episodes
By Healthcare 100From Empty Slots to Full Bookings: Solving No-Shows in Behavioral Health
20% of behavioral health revenue disappears to no-shows and billing chaos but top-performing practices are capturing $125K+ annually through simple operational fixes.
Our Guest: Dr. Edisa Shirley - Chief Mental Health Officer at ClinicMind, licensed mental health counselor who led multi-state behavioral health operations and M&A integrations for organizations acquired by Optum, holds a doctorate in I-O Psychology focused on provider wellbeing and patient outcomes.
The Problem: Post-COVID mental health demand hit record levels, but access remains broken. Practices are drowning in 120-day credentialing delays, fragmented payer requirements across 50 state systems, and revenue cycle dysfunction. One solo psychiatrist completed $100,000 worth of patient visits with zero claims filed - he had no idea until an audit revealed the gap.
The Solution: Pre-audit your revenue cycle before it becomes a crisis. Top practices obsess over five operational KPIs: clean claim rate, days in AR, denial rate, no-show percentage, and provider productivity. Stop chasing new patients and start capturing revenue already sitting on your schedule through systematic appointment reminders and billing discipline.
What You'll Discover: Why behavioral health remains the only specialty reimbursed by time instead of complexity. The Mississippi TMS denial trap costing practices six figures annually. How cutting no-shows by just 20% adds $125,000 without seeing additional patients. The three questions every practice owner should answer, but most can't. Why some payers still require blue ink on paper applications, while others use delegated credentialing.
This episode reveals how behavioral health operators turn administrative chaos into a competitive advantage through measurement and systematic improvement.
About Healthcare100
⚡ Amol Nirgudkar (Patient Prism CEO, 8 years healthcare AI expertise) and A.J. Peak (multi-site healthcare operations expert and founder of Health Wealth Capital) dig into the tactical frameworks that separate scaling winners from everyone else on Healthcare100. We break down the growth engines behind America's fastest-scaling healthcare organizations with the operators who built them.
Thanks for listening! Subscribe for more insights from the executives scaling healthcare's most successful organizations.
Full conversation on Healthcare100.
🎧 Spotify: https://t2m.io/yq0eaWz
🍎 Apple: https://t2m.io/1bQPiib
📺 YouTube: https://t2m.io/U3Q6xPB
🌐 All episodes: https://t2m.io/kSc7KYQ
Follow us for more insights: https://t2m.io/HGeS9xG