Sign up to save your podcasts
Or
Share From First Namaste to Lifetime Loyalty: A Step-by-Step Plan to Build Customer Service in Nepal That Turns Casual Shoppers into Loyal Brand Ambassadors
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
From First Namaste to Lifetime Loyalty: A Step-by-Step Plan to Build Customer Service in Nepal That Turns Casual Shoppers into Loyal Brand Ambassadors
Exceptional customer service is the cornerstone of any business’s success, but in Nepal, a country with a unique cultural and economic landscape, its importance is multiplied. Nepal’s economy relies heavily on the service sector, which accounts for about 60% of GDP, with inbound tourism accounting for about 8%. In such an environment, service quality ceases to be a competitive advantage and becomes a vital factor for prosperity. The dominance of the service sector and the significant role of tourism mean that both local consumers and international visitors may already have formed expectations regarding the level of service. Companies need to not only meet these expectations, but also exceed them to stand out from the competition and gain trust. Nepal’s cultural characteristics, where personal relationships, mutual respect and hospitality are deeply valued, make a customer-centric approach particularly effective and organic.
View all episodes
By Alpha Business MediaExceptional customer service is the cornerstone of any business’s success, but in Nepal, a country with a unique cultural and economic landscape, its importance is multiplied. Nepal’s economy relies heavily on the service sector, which accounts for about 60% of GDP, with inbound tourism accounting for about 8%. In such an environment, service quality ceases to be a competitive advantage and becomes a vital factor for prosperity. The dominance of the service sector and the significant role of tourism mean that both local consumers and international visitors may already have formed expectations regarding the level of service. Companies need to not only meet these expectations, but also exceed them to stand out from the competition and gain trust. Nepal’s cultural characteristics, where personal relationships, mutual respect and hospitality are deeply valued, make a customer-centric approach particularly effective and organic.