This episode opens with a special roundtable discussion answering the question: What defines a truly elevated client experience? We break down the elements of operational excellence, exceptional customer service, and brand standards that drive loyalty and repeat business. Then we’re joined by Michele Henry, FACE FOUNDRIÉ’s founder and CEO, to explore how she’s scaled a fast-growing franchise in the beauty industry while ensuring a consistent, high-quality client experience at each location. 

Last Client of the Day is presented by Boulevard. Follow and support below:

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Content Strategy & Direction: Shanalie Wijesinghe
Creative Producer: Emily Badgley
Creative Direction & Copy: Jake Broselle
Edited: Stefanie Maegan
Sound & Music: Tristan Callaway and Servando "MAXXX" Moquette
S1 Sound & Music: Eric "Ric" Flores and Servando "MAXXX" Moquette
Camera Operator: Deborah Kim
Gaffer: Colin Shepard
S1 Pick Up Gaffer: Micah Goldfarb
Hair & Make Up: Z'dra Jaye
Hair & Make Up Assistant: Rhodela Castillo
Production Assistant: Alex Wiggins and Bence Talor
S1 Production Assistant: Drea Rodriguez

Boulevard offers the first and only client experience platform purpose-built for appointment-based, self-care businesses.

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