In this episode of The Maintenance Diaries, Tray shares his experiences as a groundskeeper and punch tech in the apartment industry. He discusses the daily responsibilities of maintaining property aesthetics, the challenges of transitioning roles, and the frustrations that arise from resident complaints. Tray emphasizes the importance of teamwork, skill development, and the need for management to recognize and reward hard work. He also highlights the role of residents in maintaining their community and the necessity of demanding fair compensation for maintenance staff. The conversation concludes with advice on finding comfort in the workplace and the significance of loyalty in professional relationships.