We make the case that organizational change management isn’t a nice-to-have but the painkiller that prevents rework and missed benefits. Leslie Ellis shares how early, human-centered strategy, layered alignment, and capacity planning turn installations into real outcomes.

• involving OCM at the wake-up call, not at go-live
• rework versus course correction and why it matters
• building the foundation upfront: alignment, incentives, capacity
• PM and change leadership in lockstep for shared outcomes
• engaging practitioners early to avoid blind spots
• embracing naysayers to surface truth and improve design
• layered alignment across functions and time
• IT and the business aiming for benefits, not just installation
• breaking silos and coordinating enterprise change
• change rescue and recovery with an honest reset
• change requires effort, not heroics

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