In this episode, Kerri Davis, CEO and Founder of Fortress, sits down with Issa Mider-Martinez, Vice President of Operations at Mountain States Property Management, for a deep dive into leadership, customer service, and the challenges of managing in the property management industry. Listen in to hear Issa:

• Share her inspiring, novel worthy story, from overcoming early challenges as an immigrant to becoming a high level leader in operations,
• Explain how she's kept her company performing at 4% higher occupancy than the competition in a highly competitive market
• How a seemingly small communication error can create massive hard and soft cost losses.