In this episode of Frost & Sullivan's Growth Podcast, we dive into the transformative shift from legacy customer information systems (CIS) and customer relationship management (CRM) to cloud-native platforms in the utility sector. I explore how modernizing customer care is no longer just operational, but central to business growth and differentiation. As utilities face new challenges like deregulation and rising customer expectations, traditional systems reveal their limitations. We discuss the emergence of agile, cloud-first providers such as Kraken Technologies, Kaluza, and Gentrac, and the imperative for established utilities to adapt. Tune in for actionable insights on prioritizing integrated customer experiences, adopting modular platforms, and leveraging AI to enhance customer engagement and operational efficiency. Join me as we navigate the future of utility customer care.