In this episode, Kerri Davis, CEO and Founder of Fortress sits down with Kristen Diamond, Vice President of Multifamily Management at Hayman Company, for a behind-the-scenes look at a truly bizarre and eye-opening property management experience. Kristen recounts dealing with mysterious noises that leave residents frustrated and the unbelievable truth uncovered during maintenance. What begins as a puzzling issue soon leads to an astonishing discovery.

Through her story, Kristen shares the invaluable lessons learned from handling tough situations, highlighting the importance of emotional intelligence and patience when faced with the unknown. She also discusses her top book recommendations, including a powerful read on emotional intelligence, and emphasizes the significance of mindfulness and focus in everyday interactions.

Tune in for an engaging, real-life tale from the world of property management, filled with surprising revelations, humor, and insightful takeaways!