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Ever had a dining experience that lingered in your mind, not for the food, but for the service?

Last week, my mastermind group and I found ourselves in such a situation. We were at a simple, unassuming restaurant during our annual retreat, not expecting much beyond a decent meal.

Yet, the service we received from one extraordinary young man transformed what was meant to be a routine dinner into a profound learning experience.

In this episode, I delve into how this encounter provided unexpected insights into customer service excellence and its parallels in the construction industry:

• What truly makes customers feel appreciated?
• How should businesses respond when things don't go as planned?
• Are we equipping our teams to create memorable customer interactions?

If you're looking to enhance how your team interacts with clients and manages challenges, this episode is a must-listen.

Tune in to uncover the lessons this unexpected source taught us about making every customer interaction count.

👉 Listen Now

Resources:

• Want to increase your profitability? Grab my book “The Profit Bleed.“
• Looking to grow your construction business? Check out our exclusive group "The Contractors Collective.”
• Want employees to take more ownership? Check out our course - “Build Your Dream Team.”
• Are you struggling to hire the right people? Check out our “Contractors Hiring Blueprint” course.

Connect with Vicki on social media:

• YouTube: Vicki Suiter
• LinkedIn: https://www.linkedin.com/in/vickisuiter
• Facebook: https://www.facebook.com/SuiterBusinessBuilders

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