Struggling to balance automation with the need for flexibility? In this episode of Innovation Tales, host Alexandre Nevski shares a story from his own experience, highlighting how dynamic case management technology gave one organization the best of both worlds. By focusing on real-time collaboration and data-driven insights, they improved customer service while gathering critical information for process optimization and AI deployment. Get insights and practical advice for your own digital transformation initiative!

Pega® is a trademark of Pegasystems Inc. Please visit https://www.pega.com to learn more.

Post-it is a registered trademark of 3M.