How do you transform one of England’s most rural and complex highway networks into a high-performing, data-driven, digitally connected service? In this episode, Kris Westerby, Head of Highways at Northumberland County Council, shares how his team has redefined public service delivery - starting with potholes, and ending with transparency, trust, and performance at scale. With real examples of innovation, impact and ambition, this episode is essential listening for professionals in local government, infrastructure or technology.