In this episode of Socially Conscious AI, hosts Valencio Cardoso and Roman Bercot interview Amy Brown, the founder and CEO of Authenticx. Amy discusses how Authenticx leverages AI-driven conversational intelligence to help healthcare organizations understand and act on patient voices at scale. She shares the innovative approach of 'listening AI' in structuring unstructured data from customer interactions. Amy also touches on the ethical considerations, organizational advice for implementing AI, and how Authenticx is making a significant impact on healthcare outcomes and patient care. Tune in to learn how AI can connect and humanize healthcare systems.