In this episode of 'Behind the Bots', Craig and David discuss the challenges of CRM adoption and how many businesses are unaware of their operational inefficiencies. They highlight the parallels with AI, emphasizing its potential to enhance productivity and decision-making. The conversation covers ways to overcome decision fatigue by using AI as a thinking partner, offering practical strategies and tools like the Leverage Lens for those new to AI. The episode aims to help businesses better understand and utilize AI to improve their operations and time management.