Devin Shane, VP of CSO operations at Qlik, shares how AI and a data-driven approach can transform customer success from reactive support to proactive growth. Discover strategies to accelerate retention, expand revenue, and build trust through data-driven decisions. Learn why foundational data is crucial before scaling AI and how tracking leading indicators can predict opportunities and risks. Perfect for leaders aiming to leverage insights and create a unified approach to customer health, this episode offers actionable advice to future-proof your customer success function.