In this episode of Founders Future, with host Olivia Sammons, we sit down with Shawn Freeman, the founder of Impactful MSP. Shawn shares his journey from building and successfully exiting his own Managed Service Provider (MSP) business to now dedicating himself to coaching other MSP owners. He delves into the common challenges tech professionals face when transitioning into business leadership and explains how his two-tiered mastermind and community groups provide the essential systems, strategies, and peer support to help them scale effectively without sacrificing their people, purpose, or sanity.

Shawn discusses the importance of building a strong foundation through standardized processes and relationship-driven growth. He offers invaluable advice on avoiding the pitfalls of overcomplication, the critical role of a CRM, and why starting small and iterating is the key to sustainable growth. This conversation is a masterclass in leveraging hard-won experience to help others accelerate their success in the competitive IT services industry.