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Summary:
In this episode, I sit down with Katy Higgins from TruePros Heating, Cooling, and Plumbing, and her story is unreal. Katie spent over 25 years in the trades before finally betting on herself, and when she did, she didn’t just start a business… she built a $5.6 million company out of her garage in year one. We talk about what it’s really like being a woman in a male-dominated industry, why sales is actually about solving problems, how relationships drive growth, and what allowed her to scale faster than almost anyone I’ve ever worked with. If you’re a contractor wondering what’s possible when you combine skill, mindset, and the right people around you, this episode will open your eyes.

What’s in this episode:
00:00 Why Katy story is different from almost every contractor I’ve met02:05 How she accidentally got into HVAC and built confidence in the field05:45 Being a woman in a male-dominated trade and learning to own the room09:40 Why sales isn’t selling — it’s solving real problems13:10 The mindset shift that made customers trust her immediately17:30 Why she finally decided to start her own company19:55 Building TruePros from her garage and hitting $5.6M in year one23:45 The hidden chaos and hard lessons of hyper-growth27:10 Why relationships and reputation create long-term success30:40 People, processes, and building a business that can scale34:30 Starting over with $1,000 — what Katy would do today37:25 Final advice: asking for help and getting after it