Want to know what it takes to become a quality assurance analyst? Meet Ardelle Grima!  She has years of experience as an emergency medical technician (EMT), emergency services dispatcher, and quality assurance analyst.  Ardelle shares what led her to quality assurance and what it takes to be a quality assurance analyst. 

Be prepared to hear some laughs and learn about:

• How the call scoring process works
• Some tips to improve compliance scores
• The heaviest weighted questions and things to avoid when using emergency dispatch protocols
• Ways to redirect difficult callers
• Tips for using ProQA

In this episode Ardelle references

• Advanced Quality Assurance (AQA) AQUA?​​​​​​​
• Pre-Dispatch Instructions (PDIs)
• Pre-Arrival Instructions (PAIs)
• For a mobile field responder guides for determinant codes click here
• Learn more about determinant codes
• The Scarpeta Series by Patricia Cornwell