In this episode we are joined by Predatar CTO, Steve Miller. Steve looks back over his career as a managed services professional to discuss the services evolution from mainframe to micro-services.

As break-fix managed services suffer commoditisation, Steve makes the case for data-driven, customer focused service delivery to enable business transformation, not just outsourcing.

Using examples from his personal life, Steve encourages us to embark on continuous, life-long learning to "future-proof" ourselves, raise the bar and embrace, not run away from, automation and AI.

The episode ends with a sneak peek into the upcoming Predatar Lynx release, the service operating system for MSPs who want to rapidly scale their business.