When technology and leadership align, the future of healthcare becomes an exciting frontier of possibilities.

In this episode, Rich Miller, Executive Vice President and Chief Business Strategy Officer at Northwell Health, reflects on his rise from a hospital gift shop manager to a senior leader at one of the nation’s largest healthcare systems. From driving automation to navigating pivotal moments like 9/11 and the COVID-19 pandemic, Rich shares the lessons that have shaped his approach to leadership.

In addition to his leadership journey, Rich highlights Northwell’s commitment to leadership development, showcasing how mentorship and stretch roles empower emerging leaders to thrive. Rich also discusses the role of AI and automation in reducing costs, boosting efficiency, and enhancing the consumer experience. Whether advancing revenue cycle management or leading through crises, Rich provides actionable strategies for healthcare leaders striving to make a meaningful impact.

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In this episode, you’ll learn:

• How Rich leveraged automation and AI to cut costs and improve efficiency while enhancing the consumer experience in healthcare.
• The value of mentorship and stretch assignments in Northwell’s leadership development programs, empowering the next generation of healthcare leaders.
• Why collaboration and innovation are critical for navigating challenges like 9/11, COVID, and the evolving revenue cycle landscape

Jump into the conversation:

(00:00) Introducing Rich Miller

(04:31) Lessons learned from leading through 9/11

(09:14) Developing leaders with stretch assignments and mentorship

(19:30) Exploring the role of AI and automation in healthcare

(24:15) Empowering the next generation of healthcare leaders