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Born between 1997 and 2012, Generation Z is stepping into the workforce — including the world of emergency communications. Shaped by pandemics, social media, and a digital-first lifestyle, this 69-million-strong generation brings both challenges and opportunities to 9-1-1 centers.

What happens when Gen Z joins the headset? In this episode, we explore how their unique perspectives, habits, and expectations are reshaping dispatch, and what that means for the future of public safety.

As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to [email protected].

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