On this episode of Secret Ops, we talk with Kevin Dean, Founder and CEO of ManoByte. With over two decades of experience, Kevin walks us through how innovative automation solutions not only streamlines workflows and enhances customer experiences, but is a key driver to overall business growth.

In this episode, we discuss:

• The evolution of automation from traditional logic-based systems to AI
• Structured experimentation when rolling out automation
• Navigating change management in the automation process
• Practical applications of AI automation in customer service and personalization
• Challenges and opportunities presented by AI in business operations  

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🤓 Learn more about Ariana Cofone at arianacofone.com