Dubbed the 'Jedi Knight' of Managed Services by our host, Precursive CEO Jonathan Corrie, Mark Henoch's tenure and impact at SimCorp is evident. With 15+ years of experience in product development and services along with being on the advisory board for TSIA (Technology & Services Industry Association). 

He delves into the transitioning of a traditional software company to a modern SaaS company, what that means and what sort of mindset recalibration it requires. 
Find out:
- The difference between Customer Success & Managed Services 
- The pitfalls of maintaining services delivery and how to avoid them
- The complexities of designing, building and implementing services packages based on the business model
- A crowd favourite: The metrics that matter

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