Amy Oxley, Chief of Staff, Product at SmartRecruiters, joins Talking TA Tech Stack to discuss why AI adoption in hiring depends on usability, trust, and how well technology fits into the everyday recruiting workflow.

AI is entering talent acquisition fast, but the harder question is not whether teams have access to AI. It is whether they can use it consistently, safely, and meaningfully inside the hiring process.

This episode explores ATS fatigue, AI adoption, recruiting operations, governance, user experience, and what TA and HR leaders should consider when evaluating AI-enabled hiring technology. The conversation uses SmartRecruiters and Winston as a practical lens for understanding how AI can support recruiters, hiring managers, and global hiring teams without becoming another unused layer in the tech stack.

Listeners will walk away thinking less about AI as a feature and more about AI as an operating decision: who controls it, how teams adopt it, and whether it actually improves the way hiring gets done.

Timestamps:

(00:00) Why AI Tools Still Go Unused

(02:25) Why Teams Buy AI They Don’t Use

(04:17) Where Recruiting Breaks Down

(07:45) The Candidate Experience Problem

(09:04) Introducing Winston

(15:21) AI That Guides, Not Decides

(18:08) Why AI Needs Better Context

(21:02) How Winston Supports TA Practitioners

(23:00) Demo: Finding the Right Candidates Faster

(30:03) Giving Teams Flexibility and Control

(40:40) What Leaders Need From AI Adoption

(42:01) Governance, Compliance, and Global Hiring

(46:04) Where AI in Hiring Goes Next

(47:19) From AI Fatigue to Tools That Work