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In this new series, we’ll dive deep into what it really means to measure the success of AI-enabled user experiences. Beyond surface-level KPIs and “vanity metrics,” we’ll talk about the sanity metrics that actually reveal whether your product is usable, reliable, trustworthy, and meaningful for real people.

I’ll break down complex ideas like trust, perceived control, satisfaction, and holistic measurement in a way that’s practical for designers, researchers, and product teams.

If you’ve ever wondered how to move from counting clicks to understanding confidence, or how to measure what truly matters in AI, this series is for you.

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