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From Vision To Customers: How To Create A Service Culture
Tema Frank's interview with Jeff Toister, author of The Service Culture Handbook.
In this episode you’ll find out:
- The 3 elements of a good cs vision statement
- Why you should NOT – according to Toister – consult with customers when developing a CS vision statement!
- The 1 question you should ask colleagues from all over your organization when you are developing your cx vision statement
- What “cultural artifacts” are and how they affect your efforts to improve cx
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Tema Frank's interview with Jeff Toister, author of The Service Culture Handbook.
In this episode you’ll find out:
- The 3 elements of a good cs vision statement
- Why you should NOT – according to Toister – consult with customers when developing a CS vision statement!
- The 1 question you should ask colleagues from all over your organization when you are developing your cx vision statement
- What “cultural artifacts” are and how they affect your efforts to improve cx