Frontline employees in grocery, delivery and contact centers are being heralded as heroes of the pandemic alongside first responders and healthcare workers. While many companies have temporarily shut down or limited their operations, these essential businesses have been rapidly hiring to meet changing customer needs. What’s it like to start a new job on the frontline right now? How are people making the transition from their long-term careers, which are suddenly on hold, to the frontline of a global health crisis? And what does it really mean to call someone a frontline hero? To find out more about this side of workplace disruption, we spoke with three people who have recently transitioned into new frontline jobs.

More Story Research

• Gallup: How to Create a Culture of Psychological Safety
• Radio.com: Businesses That Are Hiring During the Coronavirus Outbreak
• Simon Sinek: TED - Why good leaders make you feel safe

Thank you to Jackie, Bo and Ellie for sharing their stories of frontline disruption with us for this episode.

The 80 Percent is brought to you by Axonify. To learn how you can build training for your frontline workforce that actually works, visit axonify.com. If you have a frontline story you’d like us to explore on a future episode, let us know at [email protected].