George Bernard Shaw sums it up best with this quote:

The single biggest problem in communication is the illusion that it has taken place. - George Bernard Shaw

We spend a big chunk of our life talking with other people but are we really communicating?

This is a critical idea to consider. Even more so when you’re attempting to sell or influence others to do something.

In this episode I share the two biggest communication and influence mistakes I run into on a regular basis. And how you can fix them.

Here’s what I share:

• Why these two mistakes are the 80/20 of influence. But they’re the 20% that can destroy the working 80%.
• How multitasking overwhelms your ability to listen. This is not what you think about multitasking.
• Why we stop listening and how to catch yourself to listen better.
• How you can hear some of my listening mistakes in past podcast episodes.
• How talking about yourself triggers the pleasure center in your brain, and how that can reduce your income by 25%.
• Why you shouldn’t say, “I understand,” and what to say instead to build more rapport.
• The type of questions you want to ask to communicate more effectively.
• How your behavior restricts your ability to build rapport, and what you can do fix it.
• How to listen to someone with all your senses, not just your ears.
• How mirroring someone amplifies the rapport building process.
• How we display we’re different, and how to fix it so people feel as though you are like them.
• Why you want to become flexible in your behavior.
• How to notice the habitual behaviors of people so you can quickly create a bond with them.
• Why you don’t need to make drastic changes to drastically improve your ability to communicate and sell more.

Enjoy the show:

The 2 Communication Mistakes You’re Making At Work, And How To Fix Them

Resources For This Episode:

• Listen for linguistic presuppositions
• Asking questions to build rapport
• How to quickly create metaphors to communicate an idea
• Mirroring to gain rapport
• Asking effective questions