The Expert Method

Full Buildings, Happy Customers, Passionate Teams


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In this episode, Steve shares how Spartan evolved from a third-party logistics service business into a real estate-backed operating company with millions of square feet across multiple states. He breaks down the decision to stop simply leasing warehouse space and start owning the assets behind the operation, why that shift changed the long-term economics of the business, and how logistics relationships became the engine for real estate opportunity.

We also get into the operating principles behind Spartan’s growth: why Steve believes most companies fail from operational inconsistency rather than lack of opportunity, how inbound discipline prevents outbound chaos, and why “full buildings, happy customers, and passionate team members” has become the simple framework behind the company’s success.

This conversation is about more than industrial real estate or logistics. It is about building a business that scales through disciplined operations, clear values, strong teams, and a willingness to make the hard strategic pivot before the market forces your hand.

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Steve’s Links:

- Website: https://www.spartanlogistics.com/

- LinkedIn: https://www.linkedin.com/in/steve-harmon-04a7864

Other websites:
https://www.naiharmon.com/

https://www.benchmark-restaurant.com/

https://logancreekconstruction.com/

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- My LinkedIn: https://www.linkedin.com/in/ian-gatzke/

- Schedule Free Blueprinting Call: https://api.leadconnectorhq.com/widget/bookings/implement-ai-blueprinting

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Highlights:

00:00 — Pre-Interview Setup

02:02 — Meet Steve Harmon

02:09 — Spartan’s Early Days

04:43 — Building the Backend

06:39 — Returning as CFO

08:12 — The Margin Problem

10:13 — Why Own Warehouses

11:34 — Spartan’s Real Estate Model

14:26 — Separating the Entities

15:31 — Buying Out Partners

16:29 — Why Steve Rarely Sells

18:08 — Steve’s Investment Thesis

20:55 — Easy Deals vs. Hard Deals

22:13 — The 3PL Advantage

23:20 — Earning Tenant Demand

24:55 — Process Solves Chaos

29:36 — Reducing Decision Fatigue

31:01 — Fixing Outbound Mistakes

33:39 — Happy Customers

35:07 — Passionate Team Members

38:09 — Respect and Honesty

40:07 — Great Teams Create Results

41:24 — Operationalizing Core Values

43:20 — Incentive Design

46:00 — Traits of Entrepreneurs

48:39 — EOS and Traction

50:17 — Where to Find Steve

50:43 — Steve’s Billboard Message

51:24 — Ian’s Reflection on Faith

...more
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The Expert MethodBy Ian Gatzke