The team of David Bernal, Kathryn Clubb, and Abbey Vanderwoude has come up with a new approach to developing moments with clients! This not only gets the client stakeholders more invested in the work, it can open up new uses of the moments, creating additional value for our customers. We hear how this approach has worked with several clients, and also hear a cool story about how one of our biggest customers used BTS to facilitate (not train) their executives during a strategy pivot.