In this episode, we shine a light on a role that is often misunderstood but deeply impactful — the Funeral Pre-Planner. Our guest, Laura Eccles, Funeral Pre-Planner with Patterson Funeral Home, joins us to explain what pre-planning really involves and why it plays such an important role for families, funeral homes, and the broader bereavement sector.Laura walks us through the day-to-day responsibilities of a pre-planner, the skills required to do this work with integrity and compassion, and the common misconceptions surrounding pre-arrangements. We discuss how education, trust-building, and ethical practice are central to the role — and how pre-planning can provide clarity, confidence, and peace of mind long before a loss occurs. This conversation is part of our 2026 season focused on getting to know the people and roles behind bereavement care. Whether you work in the sector, are considering a career path, or want to better understand how funeral pre-planning supports families, this episode offers practical insight and a behind-the-scenes perspective on a vital profession.

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