“For me, an airport is a runway with a supermarket attached.” – Kenny Jacobs, CEO of DAA (Dublin and Cork Airport Authority)

The travel industry is at a crossroads. As passenger demand bounces back with renewed force, airports, airlines, and ancillary service providers are rethinking how they approach customer engagement, sustainability, and digital transformation.

In this episode, WiT founder Yeoh Siew Hoon and co-host Bobby Healy, co-founder of Meili, spoke with industry veteran, Kenny Jacobs, CEO of DAA (Dublin and Cork Airport Authority) and former CMO of Ryanair.

Together, they explored the complex landscape of modern airport operations, emerging trends in airport retail, and the role of technology in transforming the passenger experience.

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“Future Lanes” is a special WiT Podcast series powered by Meili, a tech company that is rewriting the rules of ancillary distribution. The series, covering six episodes, is all about getting direct – cutting through the noise with unfiltered conversations on what’s shaping the next decade of travel. No fluff – just straight, feisty talk about what it takes to find your future lane in travel.