Will call center and customer service jobs be soon replaced by automation?

Future of Call Centers pt. 1

Amazon has revolutionized retailing, Uber is disrupting personal transportation, and algorithms are replacing investment managers on Wall Street. These and other new technologies often enhance the quality of products and services—but the trend also comes with major transformations in how companies operate, causing disruptions to established enterprises and changing the work of millions of people. Each week on “Work of Tomorrow”, we explore the latest technological advances by talking with company executives who are applying them to their daily operations and explore what the future holds: Will our grandchildren still be taught by a human teacher? Will truck drivers become obsolete with autonomous vehicles? Get answers to those questions and more each Monday at 5pm Eastern. Hosted by Wharton Professor Christian Terwiesch, Co-Director of Penn’s Mack Institute for Innovation Management.

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Future of Call Centers pt. 1

Future of Call Centers pt. 1