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Future of CX: Beyond Product, Into Ecosystems - Interview w/ Skipper Chong Warson
Overview:
Welcome to the Building Great Experiences podcast, with your host Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX. This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology.
Episode Details:
In this episode, Drew interviews Skipper Chong Warson, Founder at How This Works Co. They discuss the future of customer experience, emphasizing the importance of understanding customer journeys, the role of AI, and the need for businesses to collaborate across departments. They explore how companies can improve their customer experience by thinking at different altitudes and focusing on the entire ecosystem rather than just individual touch points. The conversation also highlights practical steps businesses can take to enhance customer interactions and the significance of engaging with customers directly to gather insights.
Also, be sure to catch the first part of the conversation on the How This Works show:
- https://youtu.be/kaP8tGIzyEw
- https://www.howthisworks.show/033-drew-burdick
Connect w/ Skipper & How This Works co
- https://www.linkedin.com/in/skipperchongwarson/
- https://howthisworks.co/
Connect w/ Drew & StealthX:
- https://www.linkedin.com/in/drewhburdick/
- https://stealthx.co
View all episodes
By StealthXOverview:
Welcome to the Building Great Experiences podcast, with your host Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX. This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology.
Episode Details:
In this episode, Drew interviews Skipper Chong Warson, Founder at How This Works Co. They discuss the future of customer experience, emphasizing the importance of understanding customer journeys, the role of AI, and the need for businesses to collaborate across departments. They explore how companies can improve their customer experience by thinking at different altitudes and focusing on the entire ecosystem rather than just individual touch points. The conversation also highlights practical steps businesses can take to enhance customer interactions and the significance of engaging with customers directly to gather insights.
Also, be sure to catch the first part of the conversation on the How This Works show:
- https://youtu.be/kaP8tGIzyEw
- https://www.howthisworks.show/033-drew-burdick
Connect w/ Skipper & How This Works co
- https://www.linkedin.com/in/skipperchongwarson/
- https://howthisworks.co/
Connect w/ Drew & StealthX:
- https://www.linkedin.com/in/drewhburdick/
- https://stealthx.co