Our guest is WestJet IT Infrastructure Director Derek Teterenko. Derek provides advice to global organizations on the future of work and how the current world situation helped accelerate WestJet to become digital first, which was already a few years in the making.

Derek shares his views on the importance of change management, to be educated in the technology and adapt early in order to get buy in from leaders and end users across the organization. He shares his experience in managing a different and better engagement experience  for front line workers who are not connected in certain hours of the day.