Everyone talks about delivery. But what happens before a project starts? In this episode of Future Picks, Branchspace consultants Kin and Varad share how they guide major airline clients through the crucial early stages of transformation. With insights on scoping, alignment, governance and why “earned trust” is the secret weapon of any successful launch.

Learn more about Branchspace:

• Website: www.branchspace.com
• Email: [email protected]
• LinkedIn: www.linkedin.com/branchspace-digital-reinvented
• Instagram: www.instagram/branchspace_digital_reinvented

• Facebook: https://www.facebook.com/profile.php?id=100081431809978

Branchspace is a leading digital software provider and consultancy, working with airlines to enhance and transform their digital retailing capabilities. Founded in 2013 and headquartered in London, we enable our clients to deliver and manage personalised, data-driven digital customer experiences to increase direct distribution and take greater ownership of the end-to-end customer journey.

In 2025, the Financial Times recognised Branchspace as one of Europe's FT1000 fastest-growing companies. Alongside our dynamic retailing software platform, Triplake, we also provide solutions and consulting services across the airline commercial systems ecosystem including solutions architecture in the domains of offer/order management, revenue management and payment, digital touchpoint reviews and UX/UI design.

Our Triplake software customers include KM Malta Airlines, Air Mauritius and Oman Air, where we have recently launched an entirely revamped digital ecosystem, comprising a new mobile app, website portal and a comprehensive suite of booking, servicing, check-in and loyalty experiences. In Consulting, we work with British Airways and Air France/KLM, where we are providing support to their strategic offer and order management transition programmes, as well as Turkish Airlines, TAP Air Portugal, Aegean Airlines and more to uplift their digital retailing capabilities.

Branchspace is also an active strategic partner of the International Air Transport Association (IATA) on its journey to unlock value creation and shape the future of the industry and recently participated in the PoC for global contactless travel across borders.

What does it take to deliver truly seamless airline check-in and self-service?

In this episode of Future Picks, we chat with Gosia Korpal, Product Owner at Branchspace, about her transition from customer service and QA into product ownership. And how that journey shapes the Triplake platform’s Smart Self-Service and Check-in modules.

We explore:

• Her career path from Lufthansa to Branchspace

• The mindset shift from QA detail to product strategy

• Why simplicity and UX are more important than flashy features

• How Triplake balances fast delivery with long-term value

• Data-driven decision-making in post-booking airline journeys

• Real-world examples from customers like Oman Air and KM Malta Airlines

If you’re curious about airline digital transformation, agile product development, or how to turn customer insights into action, this episode is for you!

Website & Social:

• Website: https://www.branchspace.com
• Email: [email protected]
• LinkedIn: branchspace-digital-reinvented
• Instagram: branchspace_digital_reinvented
• Facebook: https://www.facebook.com/profile.php?id=100081431809978

🎧 New Future Picks Podcast: Beyond Buzzwords | What Airlines Need to Know About NDC, OOM and AI

What does it take to drive Modern Airline Retailing forward?

JP Olmos, Senior Expert at Branchspace, brings over 14 years of airline and tech experience to this episode. From the evolution of NDC and Offer & Order Management, to the impact of AI agents, JP shares practical insight, industry trends and real-world perspectives from the Americas.

🎙️ Highlights include:

• Why industry alignment is more valuable than ever
• How AI agents could reshape airline servicing
• What smaller airlines can do to modernise without overextending
• The link between NDC and long-term OOM success

Website & Social:

• Website: https://www.branchspace.com
• Email: [email protected]
• LinkedIn:branchspace-digital-reinvented
• Instagram: branchspace_digital_reinvented
• Facebook: https://www.facebook.com/profile.php?id=100081431809978

What are the future trends in airline payments and digital transformation?

Join host Clarissa Jenkins as she chats with Mathieu Tahon, Principal Consultant at Branchspace, about cutting-edge innovations from his talk at the Actuary.aero Conference 2025. Discover insights into payment orchestration, tokenisation and how airlines can improve customer journeys while overcoming legacy challenges.

Listen now for an expert take on modernising airline payment architecture.

Website & Social:

Website: https://www.branchspace.com/

Email: [email protected]

LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/

Instagram: https://www.instagram.com/branchspace_digital_reinvented/

Facebook: https://www.facebook.com/profile.php?id=100081431809978

Join industry expert Timmo as he shares deep insights from years in airline technology and distribution. Drawing from his experience at major carriers like Qantas and Virgin Australia, Timmo discusses the transformation of airline retailing, the challenges of NDC implementation, and his vision for aviation's future through 2030.

Learn about the distinct approaches different airlines take to modernisation, the complex hurdles facing travel management companies, and the exciting possibilities of AI, hyper-personalisation, and digital ID in transforming the traveller experience. Timmo offers practical advice for airlines of all sizes and shares his perspective on how the industry can collaborate to create better outcomes for travellers. Whether you're an airline executive, travel technology professional, or industry enthusiast, this conversation provides valuable insights into the evolving landscape of airline distribution and modern retail strategies.

Key topics:

- NDC implementation strategies

- Future of airline retailing

- Corporate travel challenges

- Digital transformation

- Industry trends and innovations

- Travel technology evolution

Website & Social

- Website: https://www.branchspace.com/

- Email: [email protected]

- LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/

- Instagram: https://www.instagram.com/branchspace_digital_reinvented/

- Facebook: https://www.facebook.com/profile.php?id=100081431809978

In this episode of the Future Picks podcast, we chat with Dorota Ziajka, Branchspace Product Manager for Triplake On the Go.

We discuss the biggest takeaways from MWC Barcelona 2025, one of the world’s largest technology conferences. Dorota shares insights on AI-driven mobile experiences, the Smart Airport Summit and how airlines can learn from tech leaders like Samsung, Glovo and AppTweak to optimise digital retailing and customer engagement.

Listen in as we explore how AI, automation and seamless connectivity are shaping the future of airline apps and passenger experiences. Plus, Dorota shares her thoughts on why attending industry events like MWC is essential for staying ahead in aviation technology.

In this episode of Future Picks, we sit down with Deepak Puthiyedath, Managing Architect at Branchspace, to explore the future of digital retailing in the airline industry. Deepak shares insights on how airlines are embracing API-first strategies, modernizing legacy systems, and leveraging data-driven solutions to enhance customer experiences.Key topics:— Key trends shaping digital transformation in aviation— Challenges airlines face with legacy systems & retailing platforms— How an API-first approach enables agile, scalable digital solutions— The role of AI, analytics, and modern payment solutions in airline retailing

In this episode, we talk with Simon Genta, Consulting Practice Manager at Branchspace. We look at digital transformation in the airline industry and how consulting can help airlines navigate this journey.With over a decade of experience in management consulting, Simon leads Branchspace’s fast-growing consulting practice, helping airlines optimise their business processes, technology adoption, and customer experience.Simon shares real-world insights, practical advice, and examples of how Branchspace is making a difference for airlines. If you're interested in airline retailing, digital innovation, and consulting, this episode is a must-watch.Key topics:— What digital transformation means for airlines— The biggest challenges airlines face in modernising their digital landscape— How Branchspace helps airlines make the right technology choices— Building trust and long-term partnerships with airlines— Practical steps airlines can take to streamline operations and improve efficiency— Advice for aspiring airline consultants

In this episode, we welcome Tomek Wiśniewski, Mobile Apps Developer at Branchspace, to explore the future of mobile technology in the travel industry.

Join us at FTE APEX Asia Expo in Singapore as Ursula Silling, CEO of Branchspace, discusses how we're revolutionising the travel experience.