In this insightful episode, I sit down with Valentina Coin, the co-author of Future Proofing Your NDIS Business (led by Tania Gomez) and the brains behind Viya Technology.

Valentina shares how she helps NDIS providers build strong, scalable systems that combine people, processes, and technology. From CRMs to dashboards, and onboarding to AI, this chat is packed with practical strategies and mindset shifts every provider needs.

We talk about why most tech fails, how to lead change without burning out your team, and why curiosity, not control, is the key to sustainable growth.

If you're an NDIS provider trying to simplify, scale, or just get systems that actually work... this one's for you.