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September 11, 2025

GA 597 | Practicing Empathy and Empathetic Listening with Robin Hills

25 minutes

This week’s guest is Robin Hills. Robin and Ron discussed emotional intelligence, unconscious bias, the importance of empathy and active listening, and more. An MP3 audio version of this episode is available for download here.

In this episode you’ll learn:

Robin’s quote (2:55)

How Robin defines emotional intelligence (4:43)

How it plays into righteous anger (7:03)

Avoiding manipulative behavior (9:38)

Robin’s thoughts on unconscious bias (10:42)

Practicing empathy (13:42)

The importance of pausing after listening (14:50)

How Robin practices this (17:38)

The future of emotional intelligence (20:03)

Robin’s final words of wisdom (23:31)

Podcast Resources

Right Click to Download this Podcast as an MP3

GA 554 | Leveraging Emotional Intelligence

Robin on LinkedIn

Robin’s Website

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The post GA 597 | Practicing Empathy and Empathetic Listening with Robin Hills appeared first on Gemba Academy.

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