This week's guest is Mark Graban. Ron and Mark discussed process behavior charts, the importance of good metrics, the Red Bead Experiment, and more.

GA 492 | Better Metrics for Better Management with Mark Graban

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This week's guest is Jason Henderson. Ron and Jason discussed what managing expectations looks like, scientific thinking, dealing with negativity, and more.

GA 526 | Managing Expectations with Jason Henderson

This week's guest is Jennifer Drago. Ron and Jennifer discussed having a long-term vision, data-driven strategies, overcoming resistance to change, and more.

GA 525 | Crafting a Long-Term Vision with Jennifer Drago

This week's guest is Royden Johnson. Ron and Royden discussed lean in South Africa, connection before correction, 5S, authority, and more.

GA 524 | Connection Before Correction with Royden Johnson

This week's guest is Tim Pettry. Ron and Tim discussed outside perceptions of Toyota, Cleveland Clinic's journey with continuous improvement, and Tim's unusual workshop at the upcoming Shingo Conference.

GA 523 | The Cleveland Clinic Improvement Model with Tim Pettry

This week's guest is April Bell. Ron and April discussed how Jack Henry uses continuous improvement, specifically Toyota Kata. They also explored quantifying waste in an office setting, and the intersection of tools and scientific thinking.

GA 492 | Better Metrics for Better Management with Mark Graban

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