Elevating Brick & Mortar

Gaining Loyalty From the Most Demanding Customers, with Mark Warren, Vice President of Facilities, Real Estate & Development at KinderCare


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In this episode of Elevating Brick and Mortar, Sid interviews Mark Warren about how valuable physical spaces are to the entire childcare industry. Mark describes the importance of a well-maintained brick and mortar to establish trust with his clients–parents of young children. 

TIMESTAMPS

**(00:23) - Mark’s beginnings 

**(05:48) - Buildings and brand perception

**(09:08) - Mark’s expanding role

**(10:53) - The importance of KinderCare Teachers

**(13:00) - Thinking about location

**(13:48) - The labor shortage

**(18:42) - Supply chain issues

**(21:25) - Emerging technologies

**(26:27) - Making KinderCare sustainable

SPONSOR

ServiceChannel brings you peace of mind through peak facilities performance.

Rest easy knowing your locations are:

  • Offering the best possible guest experience
  • Living up to brand standards
  • Operating with minimal downtime

ServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers.

LINKS

  • Connect with Mark on LinkedIn
  • Connect with Sid Shetty on Linkedin
  • Check out the ServiceChannel Website

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Elevating Brick & MortarBy ServiceChannel