Join Ryan and JumpCloud Customer Support Engineer, Jodi Trautman-Phelps, as they cover support and stereotypes in tech, as well as the ideal ratio of support technicians to end users. Helpful link found in today’s episode:<a href='https://www.roberthalf.com/blog/management-tips/how-many-help-desk-tier-1-personnel-do-you-need'>Read about Robert Half’s employee-to-help-desk ratio</a>

Join Ryan and JumpCloud Customer Support Engineer, Jodi Trautman-Phelps, as they cover support and stereotypes in tech, as well as the ideal ratio of support technicians to end users. Helpful link found in today’s episode: Read about Robert Half’s employee-to-help-desk ratio

Join Ryan and JumpCloud Customer Support Engineer, Jodi Trautman-Phelps, as they cover support and stereotypes in tech, as well as the ideal ratio of support technicians to end users. Helpful link found in today’s episode:<a href="https://www.roberthalf.com/blog/management-tips/how-many-help-desk-tier-1-personnel-do-you-need" rel="noopener noreferrer">Read about Robert Half’s employee-to-help-desk ratio</a>&nbsp;

Gaining Perspective on Support with Jodi Trautman-Phelps

Where's The Any Key? is a podcast made to share conversations about IT and even some that are IT adjacent. It’s meant to create a community where host Ryan Bacon invites IT-minded individuals to contribute their ideas and processes in regard to technology management.

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Gaining Perspective on Support with Jodi Trautman-Phelps

Gaining Perspective on Support with Jodi Trautman-Phelps