Right before he joined the AI company, Cognitive Scale, Ganesh Padmanabhan was working on his own AI startup aimed at trying to make systems that were able to explain how they reach their conclusions. The real threat of AI is not killer robots or rogue star destroyers, but rather systems that lack accountability, or consideration of their economic impact on job replacement. Speaking at the Cognitive Scale HQ in Austin, Ganesh and I explored some of the big topics around augmenting human intelligence through machine learning, capturing knowledge and talent patterns, and how to personalize customer experiences at scale.