The Gaps are Opportunities strategy is rooted in a meditation on the importance of listening and observation and proves in short order wherever we look, especially in the weakest areas of a business, that there is always room for optimization. Those employees who seize upon and fix gaps in areas like production, risk, or quality assurance often become the most valuable players on the grid. They grow into the leaders that management loves to promote. Gaps and deficiencies in an existing program, a product, or a team can be the very best opportunities available to make your mark. History is chock-full of stories where a man or woman came along and “re-invented” a part of a wheel.This episode is also available as a blog post: https://rafaelmoscatel.com/gaps-are-opportunities/