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CX Today's Charlie Mitchell hosts Christoph Börner, Senior Director of Digital at Cyara.

We discuss some of the trends, traps, and solutions that relate to GenAI-powered virtual agents, considering:

• How generative AI bolsters the abilities of virtual agents
• The risks associated with the virtual agent evolution
• The generative AI trust gap 
• How Cyara helps businesses navigate these traps and restores trust in GenAI-powered virtual agents 

Learn more about Cyara's conversational AI testing platform Botium here.

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