This interview is part of a Microsoft Agentic AI Playbook, the download link is below.

James Caton interviews Dmitry Tikhomirov, VP, Head of Cloud Technology and Delivery,

EMEA and APAC, EPAM Systems, on the Agentic conversations he is having in Industry.

We discuss:

• a project from the insurance industry where Agentic AI-driven claim submission and risk flagging significantly speed up decision-making.

• how EPAM is upskilling their workforce across all job functions to leverage AI, including retraining sellers to articulate AI value and training engineers in AI for business solutions.

• Dmitry’s advice that companies start experimenting with AI to avoid missing opportunities for basic capabilities, and then continuously evolve with the fast-moving industry

YouTube:

https://youtu.be/52HFtUvIfVY

Apple:

https://podcasts.apple.com/us/podcast/generate-now/id1566458654

Spotify:

https://open.spotify.com/show/43XcU8A1dsNfW3YGT8KXhp?si=97412552ae4c439a

Dmitry Tikhomirov:

https://www.linkedin.com/in/dmitrytikhomirov/

James Caton:

https://www.linkedin.com/in/jmcaton

Agentic AI Playbook:

https://aka.ms/AgenticPartnerPlaybook

This interview is part of a Microsoft Agentic AI Playbook, the download link is below.

James Caton interviews Charlie Doubek, Global VP, Agentic AI Leader, Cloud and Security, NTT DATA, on the Agentic conversations he is having in Industry.

We discuss:

• how multi-agent models are revolutionizing supply chains, driving significant improvements in efficiency

• importance of red-team agents to confirm and thus improve compliance and accuracy in multi-agent orchestration

• the shift from experimentation to deployment for Agentic AI, focusing on achieving ROI leveraging the expansive Microsoft ecosystem.

YouTube:

https://youtu.be/VXk06HKqkk4

Apple:

https://podcasts.apple.com/us/podcast/generate-now/id1566458654

Spotify:

https://open.spotify.com/show/43XcU8A1dsNfW3YGT8KXhp?si=97412552ae4c439a

Charlie Doubek:

https://www.linkedin.com/in/charlie-doubek-6476803/

James Caton:

https://www.linkedin.com/in/jmcaton

Agentic AI Playbook:

https://aka.ms/AgenticPartnerPlaybook

This interview is part of a Microsoft Agentic AI Playbook, the download link is below.

James Caton interviews Sheba Fernando, Vice President, AI Solutions and Presales, LTIMindtree, on the Agentic conversations she is having in Industry.

We discuss:

• an example of how Agentic AI transformed the operations of a building automation customer, reducing call handling time by 60% and significantly lowering operational costs

• how LTI Mindtree is rethinking the traditional AI COE, to include specialized components such as agentic frameworks, reasoning and planning engines, memory systems, and execution environments.

• the need for ‘watcher’ agents, which will monitor incoming signals and alert for anomalies, driving consistency and enterprise value for customers.

.

YouTube:

https://youtu.be/7jwYA3ZxOms

Apple:

https://podcasts.apple.com/us/podcast/generate-now/id1566458654

Spotify:

https://open.spotify.com/show/43XcU8A1dsNfW3YGT8KXhp?si=97412552ae4c439a

Sheba Fernando:

https://www.linkedin.com/in/sheba-fernando-40060619/

James Caton:

https://www.linkedin.com/in/jmcaton

Agentic AI Playbook:

https://aka.ms/AgenticPartnerPlaybook

This interview is part of a Microsoft Agentic AI Playbook, the download link is below.

James Caton interviews Roshan Gya, CEO Capgemini Invent, on the Agentic conversations he is having in Industry. We discuss:• the shift towards AI as a utility, and helping clients understand which parts of their value chain to disrupt or move incrementally.• rethinking human-AI chemistry for hybrid teams working together seamlessly.• a focus on outcome-based projects instead of deliverables to show real proof points and value creation.

HBR article referenced:

https://www.capgemini.com/us-en/insights/research-library/hbr-guide-to-generative-ai-for-managers

YouTube:https://youtu.be/z7VZswRV_ys

Apple:https://podcasts.apple.com/us/podcast/generate-now/id1566458654Spotify: https://open.spotify.com/show/43XcU8A1dsNfW3YGT8KXhp?si=97412552ae4c439aRoshan Gya:https://www.linkedin.com/in/roshan-soorunsingh-gya-5b29a12/James Caton:https://www.linkedin.com/in/jmcatonAgentic AI Playbook:https://aka.ms/AgenticPartnerPlaybook

This interview is part of a Microsoft Agentic AI Playbook, the download link is below.

James Caton interviews Diego Jarne, Principal, at PWC US, on the Agentic conversations he is having in Industry.

We discuss:

• how Agentic AI is reshaping PwC's business model, moving from billable hours to outcome-based and agent workflow-run pricing models.
• how PwC's sales conversations are shifting to focus on how agents can drive business outcomes: reducing onboarding time, compressing sales cycles, and increasing software delivery velocity
• an example of PwC's agentic solution automating the review of high-risk deal documentation for a large tech company, expediting the process thru end-to-end task automation.

Youtube:

https://youtu.be/PPcxKEapdYM

Diego Jarne:

https://www.linkedin.com/in/diegojarne/

James Caton:

https://www.linkedin.com/in/jmcaton

Agentic AI Playbook:

https://aka.ms/AgenticPartnerPlaybook

All platforms:

https://linktr.ee/GenerateNowPodcast

This interview is part of a Microsoft Agentic AI Playbook, the download link is below.

James Caton interviews Ed Bobrin, Executive Director, Technology Consulting, AI & Data, EY LLC, on the Agentic conversations he is having in Industry. We discuss:

• the value of Agentic AI to integrate apps in the enterprise ecosystem,
• how Agentic AI is causing customers to rethink their Centers of Excellence, focusing more on orchestration, multi-agent architecture, and governance.
• the value of the Microsoft ecosystem, its openness, enterprise-wide integration, and ability to simplify technology, allowing clients to focus on bigger challenges

Youtube:

https://youtu.be/NricI5fRubg

Ed Bobrin:

https://www.linkedin.com/in/edwardbobrin/

James Caton:

https://www.linkedin.com/in/jmcaton

Agentic AI Playbook:

https://aka.ms/AgenticPartnerPlaybook

All platforms:

https://linktr.ee/GenerateNowPodcast

This interview is part of a Microsoft Agentic AI Playbook, the download link is below.James Caton interviews Eleni Rachaniotou, Manufacturing Industry Leader at Microsoft, on conversations he is having with customer about Agentic AI.We discuss how:

• Agentic AI bridges the digital divide between IT and OT technologies, enabling seamless communication with machines.
• It offers new revenue streams through integration and orchestration of agentic ecosystems.
• Implementing an AI innovation board can govern and optimize AI solutions at the portfolio level.
• Experimenting with agentic AI can enhance human abilities and productivity.

YouTube:

https://youtu.be/tkFvcGofoWE

Eleni Rachaniotouhttps://www.linkedin.com/in/eleni-rachaniotou/James Caton:https://www.linkedin.com/in/jmcatonAgentic AI Playbook:https://aka.ms/AgenticPartnerPlaybookAll platforms: https://linktr.ee/GenerateNowPodcast

Microsoft:

https://aka.ms/generatenow

James Caton interviews Mike Edmonds, Retail Industry Leader at Microsoft, on the topics he is seeing in the Retail.

1. Human-Centered Approach to Agentic AI: how Estee Lauder and other companies are implementing agentic AI to enhance consumer insights and improve marketing efficiency.

2. Spectrum of AI Agents: Delve into the different types of AI agents, from retrieval to autonomous orchestration, and their impact on productivity and creativity.

3. Empowering Retail with AI: Discover how agentic AI is transforming the retail and consumer goods industry by automating workflows and enhancing customer experiences.

Youtube:

https://youtu.be/3udZrL-ATy0

Mike Edmonds:

https://www.linkedin.com/in/michaeledmondsAgentic AI

James Caton:

https://www.linkedin.com/in/jmcaton

Agentic AI Playbook:

https://aka.ms/AgenticPartnerPlaybook

All platforms:

https://linktr.ee/GenerateNowPodcast

This interview is part of a Microsoft Agentic AI Playbook, the download link is below.

James Caton interviews Rick Lievano, Telco Industry CTO at Microsoft, on the Agentic trends he is seeing in the Telco Industry;

• AI Adoption in Telcos: Rick Lievano discusses how telcos are becoming early adopters of generative AI, transforming from traditional communication service providers to digital service providers.
• AI Agents as Domain Experts: The conversation highlights the deployment of AI agents as domain experts in various telco business processes, enhancing customer service and network operations.
• Turnkey Solutions Over POCs: Rick emphasizes the shift from proof of concepts to turnkey solutions, as telcos seek scalable, ready-to-deploy AI solutions to drive real business outcomes.

Youtube:

https://youtu.be/c9ADFN7YQsc

Rick Lievano:

https://www.linkedin.com/in/ricklievano/

James Caton:

https://www.linkedin.com/in/jmcaton

Agentic AI Playbook:

https://aka.ms/AgenticPartnerPlaybook

All platforms:

https://linktr.ee/GenerateNowPodcast

This interview is part of a Microsoft Agentic AI Playbook, the download link is below.

James Caton interviews Daragh Morrissey, Banking and Financial Services Industry Leader at Microsoft, on Agentic AI trends in he is seeing in the Banking, Financial Services, and Insurance industries.

1. Transformational Impact of Agentic AI: Explore how agentic AI is revolutionizing business processes, enhancing ROI, and reshaping customer interactions in the BFSI industry.

2. The Evolution of Contact Centers: Discover how AI is transforming contact centers by reducing wait times, improving service quality, and enabling self-service capabilities.

3. Super Agents and Business Efficiency: Learn about the concept of super agents and how they are driving efficiency by managing multiple tasks and allowing businesses to focus on strategic roles.

Youtube: https://youtu.be/6wkZXxxC4Ys?si=lp1I_AogIT4Fm2Xy

Daragh Morrissey: https://www.linkedin.com/in/daraghmorrissey/

James Caton:

https://www.linkedin.com/in/jmcaton

Agentic AI Playbook:

https://aka.ms/AgenticPartnerPlaybook

All platforms:

https://linktr.ee/GenerateNowPodcast