Alois Reitbauer is chief technology strategist, head of open source and the leader of research at observability vendor Dynatrace. He is a contributor to CNCF open source standards such as the Keptn event-driven orchestration project and OpenFeature for feature flag management. His Dynatrace bio also describes him as "a regular conference speaker, blogger, book author and sushi maniac." He reflects on the evolution of AIOps before and after generative AI, and discusses the work still being done to help large language models better generate infrastructure code in response to incidents.