On this episode, Amelia welcomes Omer Minkara, Vice President and Principal Analyst of Aberdeen Strategy & Research. As a returning guest, Omer brings a wealth of knowledge, sharing cutting-edge research and insights into how generative AI is reshaping the landscape of customer service and business operations.

Key Takeaways:

- The differences between generative AI and traditional AI.

- The increasing integration of generative AI in both business and consumer sectors.

- Common misconceptions about AI replacing human jobs.

- The importance of data hygiene and the need for businesses to effectively utilize their

- How AI is being used to improve customer experience and operational efficiency.

Resources Mentioned:

Omer Minkara - https://www.linkedin.com/in/omerminkara/

Aberdeen Strategy & Research - https://www.aberdeen.com/

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