Generative AI in the Enterprise

Debbie Reynolds joins Zach on the podcast today. Debbie has been involved in #DigitalTransformation for decades across a variety of industries. She found her niche in #DataPrivacy, working on the bleeding edge with corporations as large as McDonald's, helping them prepare for the General Data Protection Regulations (GDPR). Eventually, she started her own consulting firm, focused on counseling companies around data privacy compliance and strategy.

Debbie's views on #GenerativeAI are, of course, filtered through the lens of privacy. She cautions her clients, big and small alike, to be wary of the confidentiality of the information they input into LLMs. After the info is given to the AI, it can be extracted - even if code is written to suppress it. On the flip side, an absence of information can also be dangerous. Even though AI is a machine, it still holds biases, and these biases can encroach on liberty, run afoul of the laws, and even harm people.

Debbie encourages users to remember: it's the AI platform's profit and the user's risk, so be diligent about the way you use it. Especially with the impending AI Act (which promises some of the stiffest legislative penalties), she prescribes leveraging AI and LLMs for low-risk use cases like summarizing content or drafting emails. In Debbie's words, #AI "is a source of information not a source of truth; you as the human have to bring the truth."

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About Debbie:

Debbie Reynolds, known as "The Data Diva," has solidified her reputation as a leading authority in the fields of Data Privacy and Emerging Technology. With a focus on industries including AdTech, FinTech, EdTech, Biometrics, IoT, AI, Smart Manufacturing, Smart Cities, Privacy Tech, Smartphones, and Mobile App Development, Debbie has over 20 years of experience navigating the complex landscape of Data Privacy and Data Protection.

Debbie's contributions to the field have earned her numerous accolades, including being named one of the Global Top Eight Privacy Experts by Identity Review and one of the Global Top 30 CyberRisk Communicators by The European Risk Policy Institute in 2020 and 2021. In 2022, the U.S. Department of Commerce appointed her to the Internet of Things (IoT) Advisory Board, and she served as the IEEE Committee Chair for Cyber Security for Next Generation Connectivity Systems.

Debbie on LinkedIn: https://www.linkedin.com/in/debbieareynolds/

Debbie Reynolds Consulting: https://www.debbiereynoldsconsulting.com/ 

Zach hosts tech leader, CTO, MIT professor, and author - Mark Herschberg. Mark's resume is impressive and storied; highlights include helping HBS develop market theory training software and parachuting into Fortune 500 companies to foster start-up-like innovation. He has also worked extensively with #BigData and #MachineLearning AI since the 90s, developing a number of data-driven projects, some of which use AI.

Currently, Mark is doing a lot of work with #GenerativeAI; he holds patents that use #GenAI and is currently working with a handful of companies whose products are based on AI. Zach and Mark talk about his current projects as well as a number of issues GenAI poses to tech and society at large.

They hit on hallucinations and the need for Generative AI that cites its sources. They talk about AI's impact on the signal-to-noise ratio (misinformation) and how both machines and humans need to be better trained to fact-check information. They also discuss future engineers and the continued need to understand what's going on under the hood of the software, even if GenAI makes troubleshooting easier.

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Find even more Keyhole content on our website (https://keyholesoftware.com/podcast/).

About Mark:

Mark Herschberg is a seasoned executive and cybersecurity expert who bridges the divide between business and technology. He has started, grown, and fixed startup companies spanning over a dozen different verticals as well as helped two Fortune 500 companies with their internal startup initiatives. Mark has also been involved in creating educational programs for MIT and Havard Business School. Of late, he's helped companies think through their artificial intelligence strategy in general and particularly AI cybersecurity issues.

Find Mark on LinkedIn: https://www.linkedin.com/in/hershey/

Mark's Book, The Career Toolkit: https://www.thecareertoolkitbook.com/ 

Brain Bump: https://brainbumpapp.com/ 

Zach welcomes old friend and CTO of Trualta, Shahzad Zafar on the pod today. Shahzad has always been interested in solving hard problems, which is what drew him to computer programming in the first place, and his family's background in medicine gave him a particular fascination with healthcare. He kicked off his career at Cerner and has been working within the intersection of healthcare and technology ever since.

Today, Zach and Shahzad delve specifically into how #GenAI is transforming how physicians, nurses, and the healthcare team care for patients. Shahzad highlights successful use cases he's seen as well as areas to take caution in, driving home the importance of error control and risk mitigation. #GenerativeAI has already and will continue to change healthcare for the better going forward.

Key takeaways include... 

• Enhanced Diagnostic Support: Generative AI improves patient care by providing advanced diagnostics, boosting efficiency, and enabling faster decisions.
• AI-Powered Chatbots: AI chatbots offer quick, accurate answers to patient queries and assist in scheduling, reducing provider workload.
• Early Detection and Prevention: Generative AI analyzes data for early detection of conditions like sepsis, potentially saving lives by predicting critical health issues.
• Personalized Caregiver Support: Generative AI offers personalized education and support, helping caregivers access relevant resources and training tailored to patient needs.

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Find even more Keyhole content on our website (https://keyholesoftware.com/podcast/).

About Shahzad:

Shahzad Zafar is a healthcare technology leader who enjoys building high-performing products and teams. He has over 18 years of experience and is currently the CTO at Trualta. He has worked with both public and private Cloud Platforms and has worked with a varying tech stack through the years, including C++, Java, Laravel, Ruby, Flutter, Javascript, MySQL and Oracle. Shahzad also actively speaks at various conferences across the country.

Shahzad on LinkedIn: https://www.linkedin.com/in/shahzad-zafar-a482462/ 

Matthias Pulpo joins Zach on GenAI in the Enterprise this week. Matthias got into technology the curious way, starting when he was 8, reverse engineering how everything worked. He started his own web development and design firm right out of high school and has continued in that entrepreneurial, growth-oriented vein throughout his career.

GenAI has completely disrupted the language technology sector and is, therefore, integral to what Matthias and his team do now. Zach dives deeper into what that looks like, talking through the challenges Matthias has faced and how he sees Generative AI continuing to benefit the business. 

Key Takeaways:

1. Localization with GenAI: Using Generative AI for instant translations, enhancing global communication and accessibility.
2. Multilanguage AI Challenges: #AI models need diverse language data to overcome biases and improve accuracy.
3. Edge Device AI: Running Generative AI on edge devices is crucial for real-time applications in healthcare and finance.
4. GenAI in Customer Service: Using Generative AI to expand customer support in multiple languages, making services more accessible.

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Find even more Keyhole content on our website (https://keyholesoftware.com/podcast/).

About Matthias:

With over a decade of experience in the software industry, Matthias Pupillo have a proven track record of success in leading complex software development projects from start to finish. He is skilled in a variety of programming languages and technologies and has a strong understanding of software architecture and design patterns.

Find Matthias on LinkedIn: https://www.linkedin.com/in/matthiaspupillo/ 

Today, Zach interviews LinkedIn Top Voice and Digital Transformation Strategist, Jeff Winter. From the beginning, Jeff's career has centered around manufacturing, with his latest focus being on Industry 4.0. You may have heard the buzz words, but do you know what Industry 4.0 and Digital Transformation really are?

Zach and Jeff dive head first into these concepts, explaining their unique meanings and implications on the business world. The fourth industrial revolution is here. Let's embrace it together.

Key Takeaways for Quick Consumption:

1. Generative AI is revolutionizing industries by enhancing efficiency and reducing costs. Its applications span across sectors, impacting every role from frontline workers to CEOs.
2. Use Generative AI to complement and enhance existing skills rather than replace them. This approach boosts productivity and effectiveness, allowing professionals to save time and improve the quality of their work.
3. The rapid adoption of Generative AI, exemplified by tools like ChatGPT, marks a significant shift. Its integration into everyday tasks and business processes is becoming ubiquitous, demonstrating its profound potential and versatility.

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Find even more Keyhole content on our website (https://keyholesoftware.com/podcast/).

About Jeff:

Jeff Winter's passion is helping manufacturers digitally transform in innovative ways through Industry 4.0 technologies. Doing so requires a unique ability to bridge the gap between business strategy, industry trends, technology implementation, and change management. Jeff enjoys building collaborative relationships with clients, partners, coworkers, and industry evangelists to help empower manufacturers to achieve more. As the Industry strategy leader for manufacturing for Hitachi Solutions, he focuses on helping companies that build “things” (discrete manufacturers) or “stuff” (continuous/process manufacturers) digitally transform. 

Jeff on LinkedIn: https://www.linkedin.com/in/jeffreyrwinter/ 

Zach hosts Strategic Futurist, TEDx speaker, and founder of The Digital Speaker, Dr. Mark van Rijmenam. Dr. van Rijemenam is a prolific, highly awarded author and speaker who lives and breathes cutting-edge techs like Gen AI. He considers himself an optimistic dystopian (a bit of an oxymoron); he believes it's critical to understand the bad and the ugly in order to end up in the good. 

Dr. van Rijemenan is a true expert on Generative AI. In fact, ChatGPT is listed as a co-author on one of his latest books! Zach asks him about the process, diving down the rabbit hole of these new techs, their appropriate uses, and strategies to mitigate risk.

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About Dr. van Rijmenam:

Dr. Mark van Rijmenam is a renowned strategic futurist and keynote speaker who provides critical insights into emerging technologies and their impacts on business and society. With degrees in hospitality management, marketing, and a PhD in management focused on big data analytics, blockchain, and AI, Dr. van Rijmenam brings an interdisciplinary perspective spanning both academia and industry.

Dr. van Rijmenam pushed boundaries by giving the first ever TEDx talk in virtual reality in 2020 and then delivering another groundbreaking TEDx talk in 2023 together with his digital deepfake, providing a profound look into our emerging post-truth era. He has also created a novel app offering 24/7 access to his AI-powered digital twin for personalized, on-demand insights via text, audio and video in 28 languages.

Follow on LinkedIn: https://www.linkedin.com/in/markvanrijmenam/ 

Doug Thompson, Chief Education Architect at Tanium, joins Zach on the pod today. As a self-titled nerd, Doug has always been curious about technology, and he loves teaching almost as much as he loves tech. He combined these passions early in his career at Microsoft, where part of his job as a pre-sales engineer was educating clients about Generative AI (really just Machine Learning at the time).

Now at Tanium, Doug has a unique platform to evangelize Gen AI and educate users about the potential benefits and pitfalls. He believes strongly that Gen AI will never take the place of the human workforce, but even still, developers and workers from all industries should spend the time AI saves to grow their skillsets. Anything that AI produces needs some "seasoning" (a human touch), and Doug hopes we don't become lazy and lose that hard work and effort no matter how far AI can take us.

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About Doug:

Doug Thompson describes himself as "your friendly neighborhood 'sales nerd,' storytelling aficionado, and retired triathlete" based in sunny Austin, Texas. With more than 20 years of experience, he's dedicated himself to making complex tech topics feel like a breeze with the magic of storytelling.

Doug has captivated audiences worldwide for over two decades as an 'edutainer' on stage. His TEDx talk, "The Most Important Story You Will Ever Tell," and over 400 presentations showcase my master storytelling abilities, turning technical jargon into engaging narratives. With certifications from MIT Professional Education, Microsoft, and Tanium, his passion for excellence is evident. Yet, his real superpower is connecting with people through storytelling, bringing a human touch to tech, and inspiring diverse perspectives.

Find Doug on LinkedIn: https://www.linkedin.com/in/thedougthompson/ 

We have a doctor on the pod today! Zach interviews Chief Architect and CIO, Christopher Peacock, Ph.D. (or Dr. P for short). They'll explore the dynamic landscape of #GenerativeAI, uncovering both the promise and peril and shedding light on its transformative potential and inherent risks. Key takeaways include...

~Potential and Risk: #GenAI offers groundbreaking capabilities, from innovative solutions to streamlined processes, but it also presents security vulnerabilities, such as denial-of-service attacks.

~Need for Quality Assurance #AI: There's a pressing need for quality assurance AI to validate data integrity and ensure the reliability of AI-generated content, especially in legal and cybersecurity contexts.

~Human Oversight and Responsibility: Despite AI's power, human oversight remains crucial in interpreting and adjudicating AI-generated content, highlighting the ethical responsibility of technology practitioners.

~Mitigating Risks and Ethical Use: As technology evolves, practitioners must guide AI's ethical use, mitigating risks like misinformation and cyberbullying while maximizing positive societal impact.

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About Dr. Peacock:

Dr. P is presently working as a CIO as well as Chief Architect on several projects. He is passionate about evangelizing new technology and concepts and Road Mapping across industries, all while maintaining a sense of humor. He is ahead of the wave most of the time, with 30+ years of innovative, entrepreneurial, and strategic thought leadership. Dr. P is a catalyst for change, and is known for his big-picture vision and drive for success no matter what it takes. 

Find Dr. P on LinkedIn: https://www.linkedin.com/in/drpeacock/ 

Today's episode features Raj Shah, a Machine Learning Engineer at Snowflake. Raj built his career talking to various companies and their data teams, showing them how #GenAI (and which tools) could help them reach their goals. Now at Snowflake, he gets to share Snowflake's suite of #GenerativeAI tools, teaching them how to use them to take their business to the next level. Zach and Raj dive even deeper into Snowflake, how it works, and why companies may want to take advantage.

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On this episode of Gen AI in the Enterprise, Zach sits down (virtually) with Chuck Schneider, founder, CEO, and Chief Automation Officer of Redpoint Summit. They discuss Chuck's mission to make healthcare more efficient by leveraging technology like generative AI to reduce the burden on healthcare providers. 

Chuck shares insights on addressing clinician burnout, improving documentation processes, and enhancing radiology diagnostics using AI. Chuck really emphasizes the importance of AI presenting possibilities rather than answers, they advocate for solutions that streamline workflows while empowering users.

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Find even more Keyhole content on our website (https://keyholesoftware.com/).

About Chuck:

Chuck Schnieder has over 28 years of innovative (11 patents) experience in software development in the healthcare industry. His expertise spans improving the EMR experience, reducing physician burnout, managing hospital supply-side medication costs, enterprise architecture, automated software testing strategies, cloud migration and cloud-native applications, CICD pipelines, and change management. Additionally, Chuck possesses over a decade of experience in real estate and construction.

Chuck on LinkedIn: https://www.linkedin.com/in/chuck-schneider/ 

Redpoint Summit: redpointsummit.com