Dondi Black, Chief Product Officer of Issuer Solutions at TSYS, to explore the transformative journey of innovation, cultural shifts, and emerging technologies in the payments industry. Dondi shares her insights from three decades in the field, discussing how her organization leverages synergies, empowers teams, and implements measurable strategies to drive innovation and transformation. The conversation dives into the practical applications of generative AI, privacy-enhancing technologies, and a North Star approach to cultural transformation. Tracy and Dondi also touch on the importance of self-advocacy, honest feedback, and creating inclusive environments to foster innovation at every level.

Chapters

00:00:04 Welcome & Introductions  

00:00:34 Reflections on Transformation & Innovation  

00:01:28 Synergies & Organizational Transformation  

00:02:19 Measuring Success in Cultural Transformation  

00:05:07 Empowering Individuals & Leadership Growth  

00:08:07 Emerging Innovations: Generative AI in Fraud & Risk  

00:10:15 Security Investments & AI's Industry Impact  

00:12:28 The Future of Privacy-Enhancing Technologies  

00:15:30 Sustaining Momentum in Transformation  

00:18:28 The Industry’s Pragmatic Shift  

00:20:39 Inclusive Innovation & Cultural Change  

00:23:12 Advocating for Yourself & Your Ideas  

00:25:27 Leaders as Coaches: The Power of Feedback  

00:28:56 Sponsor Spotlight: This Dot  

00:29:53 Where to Connect with Dondi  

00:30:39 Closing Remarks  

Follow Dondi Black on Social Media

Linkedin: https://www.linkedin.com/in/dondi-black/