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CX Today's Charlie Mitchell hosts Manan Sagar, Global Head of Insurance at Genesys.

We discuss Genesys's sector-specific approach to CCaaS and deep dive on insurance, considering: 

• How Genesys innovates across sectors
• The challenges insurers face in improving service experiences
• How Genesys supports its customers in overcoming these challenges
• The roles of prominent service providers, like Verizon

If you'd like to find out more about Genesys's CCaaS solutions, visit: https://www.verizon.com/business/products/contact-center-cx-solutions/

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