It is a leader’s responsibility to create the best possible environment for their team and there’s no better way to get insight into how to do that than leveraging employee engagement. Tuning in to this episode of Talk Talent to Me, you’ll hear all about our guest, CPO of Gentrack, Fran Caldwell, why she has such a positive attitude towards her work, the responsibilities she has at her company, and the impact she has made at Gentrack. We delve into the critical nature of employee engagement before discussing the importance of building trust among employees in order to gain these insights from employee engagement. Our guest goes on to talk about key motivators for an engaged workforce and how that varies between generations. Fran even shares the metrics she uses at Gentrack to measure the success of employee engagement and how to evaluate them. Finally, hear how you can handle negative engagement survey results and get some incredible advice about creating a career as a CPO. 

Key Points From This Episode:

 

• The importance of being proud of your role in HR 

• Fran shares how she sees her responsibility at Gentrack 

• How Fran makes sure employees trust the organization 

• The key motivators for an engaged workforce 

• How messaging needs to be adjusted for different generations

• Fran shares her strategy for measuring employee engagement success

• Fran tells us how she handles negative results from surveys 

• Our guest gives advice for listeners wanting to forge a career like her own

 

Quotes:

 

“If you work in the people space, every day is an opportunity. And if you focus on it being challenging and in a negative way, well then frankly, how do you get out of bed every day?” — Fran Caldwell [0:02:31]

 

“When you come into a new business or when you’re in these roles, you absolutely need to be led by insights and the only way you’re going to get these insights is by asking a lot of questions but importantly, listening to the answers.” — Fran Caldwell [0:10:00]

 

“Engagement and productivity metrics are intrinsically linked.” — Fran Caldwell [0:17:15]

 

Links Mentioned in Today’s Episode:

 

Frances Caldwell

Gentrack